# Missing points on an order?

> Rest assured you can still claim your points     Select Contact Support to submit a request For the quickest experience provide the following     Name an

Source: https://support.cava.com/en_us/missing-points-on-an-order-HJ1iJfm8C

Last updated: 2026-03-27T17:46:55.404Z

If you forgot to scan or experienced any issues during your visit, you can easily add your points by following these steps.

**Add Points Online**

[****Claim Your Points →****](https://cava.com/forgot-to-scan)

****If you continue to have trouble, we're happy to assist further.****

We accept receipts for purchases made within the last 30 days.

**Submit a Support Request**

[****Contact Support →****](https://support.cava.com/contact/submit-a-request-v2-BkCMN123a)

****For the quickest response, please provide:****

1.  ****Account Details:**** Name and email that matches your account
2.  ****Request Type:**** Select 'CAVA Rewards' and 'Add Reward Spend' from drop downs
3.  ****Receipt Photo:**** Attach image of the receipt with 'Sub Total' visible