# Why did I receive an error message while ordering online?

> We apologize for

Source: https://support.cava.com/en_us/why-did-i-receive-an-error-message-while-ordering-online-ByIik1hn6

Last updated: 2026-02-14T04:02:19.957Z

****We apologize for any issues you may be experiencing on the CAVA App or website.**** Our team has been making improvements to enhance your experience, and we're actively investigating any errors along the way.

****First step - make sure you have the latest version:****

****Download the latest CAVA App to ensure you have the newest fixes:****

*   ****iPhone:**** Update via the App Store
*   ****Android:**** Update via Google Play Store
*   ****Website:**** Clear your browser cache & cookies

****Try these quick fixes:****

1.  ****Close and reopen the app**** completely
2.  ****Check your internet connection****
3.  ****Log out and log back in**** to your account
4.  ****Restart your device**** if problems persist

**Still Having Trouble?**

****If you're still experiencing issues, we want to hear from you!****

[****Report Your Issue →****](https://support.cava.com/contact/submit-a-request-v2-BkCMN123a)

****When submitting your request:****

1.  Select ****"Account Support"****
2.  Then choose ****"App or Web Feedback"****
3.  Describe what you were trying to do
4.  Include any error messages you saw

****Thank you for your patience as we continue to enhance the CAVA digital experience!****